Cloud Call Center
The Cloud call center allows you to communicate with your customers with accuracy and clarity anywhere and anytime
1-Cloud Solution:
Where you can make inbound and outbound calls, regardless of your geographical location through the Internet
2-Interactive Voice Response (IVR)
Which allows you to put voice messages on the system for the caller to hear such as welcome messages, official working hours, promotional messages, etc....
3-Queues:
You can now control how to receive and distribute calls to your employees in many strategies such as equitable distribution, sending the call to the employee with the least calls, or even adjust it so that all available employees receive calls at the same time
4-Advanced & Live Reports:
Listen to all recorded calls
Extract detailed reports with several templates and designs
Agents’ attendance
Call intervention
Call control
5-Integrations:
Our Cloud Call Center solutions allows the possibility of integrating with several third party solutions like
SMS Gateways
CRM Systems
Scheduling Systems